Services
We love our clients! There you go, we’ve said it! We want to make it clear to our clients that we value our relationships with them. We want to make sure that working with 10-100 is the best experience it possibly can be for everyone involved.
When we have secured a new client, the nice stuff doesn’t end there. It just keeps getting better! We like to talk….on the phone or in person, and not just when there’s a problem! Sitting down and chatting over a cup of tea and a plate of goodies is sometimes when the best ideas come to fruition.
In this section we could bamboozle you with lots of technical words and boast about all sorts of boring things that you don’t need to know, so we will just let you know what’s important to you:-
- The logistics of supporting your IT system.
- All the things that we can do to help you.
- How we can stop things going horribly wrong or what to do if they have already. Simple.
You & Us
It’s all supporting you. From Service Level Agreements to 24/7 support.
Service Level Agreements (SLAs)
The best way to work with 10-100 is through a Service Level agreement (SLA) so that you don’t have to worry about whether your IT system is being looked after. It just will be. Full stop. Every SLA is tailored to you, not ‘bronze, silver & gold’ levels that you have to choose from. This flexible SLA structure has ensured that we have a 100% renewal rate, with companies just like you.
Extra support and project management
If you already have an IT resource but just need a bit of support and back up, or some help with a specific project, we can do that too. We are happy to work with your IT people or as a totally outsourced IT department. Whatever is best for you.
24/7 Support
We have a help desk that is available all day, every day, 24/7, even on Christmas Day if you need us while having a mince pie!. The main thing you need to know is that you are fully supported at all times by our talented experts on the helpdesk. Why not challenge them to solve a problem and show off their IT prowess? Challenge us!
The Bigger Picture
Not just supporting your day to day IT but all your hardware, upgrades and help with your Apple Mac’s too.
Consultancy & hardware sales
As a company grows you can quickly find yourself going from a few PC’s to a room full in no time at all. When this happens it can be tricky if you don’t have the IT know how to set everything up or the time to maintain it. 10-100 can help you to determine the best way to have everything running so it works hard for you. We can even help recommend hardware and software and buy it for you if you don’t fancy shopping for it yourself.
Windows vs Apple
Windows or Mac, whichever way you swing, we have the know-how to support your decision. As well as providing full Windows support, we can also support Apple Macs in-house with our own fully trained Apple technician. We can help with your decisions to host your server at your premises or whether you want us to host it for you at ours.
S.O.S
Losing our data, that would be disastrous!
Protect yourself
As much as we hate to say it, things do sometimes go wrong. Computers have bad days too! If you’ve clicked on here, the chances are you have either suffered from catastrophic data loss or you are wondering how to protect yourself from it. And in IT terms there is nothing worse than not having a recovery plan in place. Prevention is much better and normally much cheaper than cure, and in such competitive times, can you afford to not be protected?
10-100 is the expert at getting a plan in place quickly and efficiently. And the beauty is, you don’t need to know the ins and outs of how we do it, you can just rest assured that it’s sorted. Or if you really want to know how it’s done, one of our brilliant technically minded IT gurus would be happy to come and talk about it in exchange for some Jammy Dodgers!
Disaster Recovery
If the very worst happens then call us immediately. The quicker you call, the quicker we can stem any more data loss along with some simple first aid steps until the 10-100 team arrive. Call now on 01908 424450.
What we're up to
New clients, case studies, testimonials and articles in the media are all here.
