MANAGED IT SUPPORT AND SERVICES
IT Support is pivotal to the success of your business. It is crucial that you are able to concentrate on your growth and ensure that you are thriving, rather than surviving. You need reliable assistance in order to do that... and that's where we come in!
HOW WE CAN HELP
Here at 10-100, we pride ourselves on our ability to work around our customers. Your satisfaction is our priority and we ensure that you receive support that is second to none. We are flexible, so you don't have to be. Whether you're looking to entirely outsource your IT department or simply require additional support for your existing in-house services, we will find a way to assist you.
We understand that there is never a problem that is perfectly timed, which is why our helpdesk is open 24/7 every day of the year. Once you have emailed email@example.com, a ticket is automatically generated in our web portal and one of our engineers will respond in order to provide assistance.
We are proud of our incredibly fast response and resolution times. There will never be an occasion where we do not respond within the Service Level Agreement's contracted times, because we plan to continuously exceed expectations. All of our tickets receive a response within the first ten minutes and the majority are resolved within the hour. You will be looked after, which is why you will never have to wait for a response.
PROACTIVE 24/7 MONITORING
We believe in proactive, rather than reactive. Our monitoring system alerts us to even the smallest of warnings, often preventing the problems from ever occurring. However, if they do, we will put your mind at ease whilst working to resolve the problem as soon as possible. This approach enables you to relax, as you know that we are always prepared.