European Directories (www.europeandirectories.com)
Tor Gisvold – CIO, Online.
European Directories is a geographically diversified directories group, holding the number one position in several markets across Europe, including The Netherlands, Finland, Denmark, Austria, Czech Republic and Slovakia.
10-100 began its engagement with a period of consultancy, where engineering resource was deployed to site, allowing 10-100 to conduct a thorough assessment of the IT estate, and provide a valuable resource for users to refer issues to in terms of day-to-day support. “10-100 showed a very impressive skill set and a proactive approach to getting up and running without unnecessary interruption or disruption” says Tor. “Within days we had a clear understanding of our IT operation, clear options to address our issues and a comprehensive support mechanism in place.”
Following some key changes to the European Directories, including new core security infrastructure, 10-100 now supports European Directories from its Network Operation Centre in Milton Keynes, with 24×7 Monitoring, a dedicated helpdesk, and weekly on-site “clinics” to deal with day-to-day user support, general housekeeping, additions, moves and changes to the operation.
“10-100 have performed excellently throughout our engagement, and are both technically competent and responsive. We look forward to working with them as our business continues to expand.”