You must have been sent here by one of our engineers! Please follow the instructions below...
1) Please download our remote software by clicking on the windows logo, if you have a PC or laptop, or select the apple logo, if you have a mac
2) Once the application is running, you should see a 9 digit number (and a passcode, if you are using a mac)
3) Please tell the engineer the number on your screen and they will connect to your machine