IT SUPPORT AND SERVICES IN
NOTTINGHAM & DERBY
Our team at 10-100 have been transforming businesses in Nottingham, Derby and the surrounding areas since 2004. Our highly-experienced professionals know that in order to successfully accomplish business growth, consistent IT performance is critical – and that’s where 10-100 come in. Trust in a Microsoft Gold Partner to provide your business with first-class Managed IT services and support, whilst you can concentrate on leading your workforce.
GUARANTEED CUSTOMER SATISFACTION
We pride ourselves on the outstanding level of customer service that we provide to our clients. Through ensuring that our Managed IT Services are flexible, scalable and bespoke, client satisfaction is guaranteed. Selecting 10-100 to efficiently support and maintain your selected IT systems will result in first-class support, state-of-the-art technology and expert guidance to empower your business.
RESPONSIVE HELPDESK
Our IT Helpdesk in Nottingham and Derby delivers 24/7 proactive support – manned by our support team, who are always available when you need them. At 10-100, we made the decision to only employ highly qualified 3rd Line Engineers in order to remove the escalation process - guaranteeing that you instantly speak to a expert who can help you. By operating this flat, 3rd line structure, our Helpdesk assures unparalleled response and resolution times, effectively resolving any problems as soon as they arise and delivering support with a personal touch.
24/7 MONITORING SERVICE
We employ a 24/7 security monitoring service, providing you with a team of experts who can guarantee that your infrastructure is secure and functioning at all times. Through working proactively, rather than reactively, we ensure that immediate action is taken should it be needed, resolving issues without delay and providing you with the peace of mind needed to confidently run your business.
Furthermore, our highly functioning network operations centre exercises state-of-the-art security alert systems, identifying and resolving the majority of cyber-security issues before they even arise.
EFFICIENT ONBOARDING PROCESS
IT is integral to the success of any business, and as such, ensuring that you partner with the right MSP in Nottingham and Derby can be overwhelming.
That’s why we ensure that partnering with us will not cause unnecessary disruption or downtime to your business. Our onboarding process is meticulously planned and executed through a series of concentrated discovery visits in order to fully familiarise ourselves with all aspects of your business, ensuring that we have all the information needed to provide gold-standard support from day one. Our comprehensive documentation system additionally ensures that all information from our discovery sessions is recorded and easily accessible for future use.
TAILORED SOLUTIONS
With the huge variety of industries throughout Nottingham and Derby, we know that every business is unique. Hence, our Managed IT Services are too. Through utilising a comprehensive knowledge of your business goals, our specialists provide bespoke and personal IT solutions that are tailored to align with your business roadmap – whether you want to fully outsource your IT, or provide supplementary assistance to an existing team. Whatever your business requires – we have both the experience and the technical know-how to deliver.
If your business wants to benefit from our unrivalled IT support and consultancy based in Nottingham and Derby, get in touch with our professionals today.
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