IT SUPPORT AND SERVICES IN OXFORD
With over 17 years of experience in delivering innovative technology solutions to growing businesses, our team at 10-100 know that business continuity depends on exceptional IT performance, and that’s where our professionals come in - delivering first-class Managed IT Services to organisations throughout Oxford and the surrounding area. Through outsourcing your IT services with 10-100, you can ensure your organisation thrives, whilst you can concentrate on what really matters – running your business.
OUTSTANDING CUSTOMER SERVICE
At 10-100, exceptional customer service is at the core of everything we do. The satisfaction of our clients is our absolute priority, so our team ensure that our Managed IT Services are flexible, and bespoke to your requirements. Partnering with 10-100 to support and manage your IT systems and infrastructure will take the headache out of IT, as we deliver second-to-none support, strategic guidance, and reliable performance.
HIGHLY SKILLED HELPDESK
Our IT Helpdesk delivers 24/7 support – manned by our highly-experienced and dedicated support team, who are always on hand when you need them.
Our gold-standard Helpdesk operates a flat, 3rd line structure in order to remove the escalation process, guaranteeing that you instantly speak to a expert who can help you. Furthermore, it’s our unrivalled response and resolution times that means whatever issue you might be facing gets resolved effectively and efficiently, all with a personal touch.
PROACTIVE 24/7 MONITORING
We operate a 24/7 IT monitoring service, which guarantees immediate action is taken before you might even be aware of an issue. This proactive approach provides you with the peace of mind in knowing that your infrastructure is secure at all times.
What’s more, our network operations centre utilises highly sophisticated security alert systems, detecting and resolving the majority of security concerns before they even arise.
STREAMLINED ONBOARDING
Finding the right MSP in Oxford can be challenging. That’s why we employ a carefully orchestrated and streamlined process when onboarding new clients, avoiding any unnecessary disruptions and downtime. Through a series of in-depth, comprehensively documented discovery sessions, our experts gain a holistic knowledge of all aspects of your business to provide an all-encompassing support system to both your IT infrastructure and your workforce.
BESPOKE PLANS
With the range of innovative and growing businesses in Oxford, we know that every organisation is unique – so your IT support should be too. We tailor each plan to ensure alignment with your long and short-term business goals – whether that be through providing support to an in-house team, or fully managing your business technology. Our dedicated experts immerse themselves into your business practises in order to formulate a bespoke IT support plan best suited to your individual requirements, empowering your business to scale accordingly.
If your business wants to benefit from our unparalleled Oxford based IT support and consultancy, get in touch with our dedicated specialists today.
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